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FAQs
Feeling inquisitive? Have a read through some of our FAQs or contact our support team for help.
Still no luck? We can help!
Contact us and we’ll get back to you as soon as possible.
- What types of WordPress issues do you specialise in resolving?
We specialise in resolving a wide range of WordPress issues, including but not limited to theme and plugin conflicts, error troubleshooting, security vulnerabilities, website performance optimisation, database management, and malware removal.
Whether it’s a common problem or a unique challenge, our experienced team is equipped to handle it.
- Do you offer one-time fixes for specific problems, or is it a subscription-based service?
Our service offerings include both subscription-based WordPress support plans and one-time fixes for specific issues. With our support plans, you can enjoy ongoing assistance, proactive maintenance, and regular website check-ups.
Alternatively, if you encounter a specific problem that needs immediate attention, we also provide one-time support options to address individual issues swiftly and effectively. Please contact us and one of our team will get back to you as soon as possible
- How quickly can I expect a response when I encounter a problem with my WordPress site?
We understand the importance of quick response times.
Typically, you can expect a response from our support team within an hour during our regular business hours.
However, even outside of business hours, we aim to respond promptly, with an average response time of around three hours to ensure that your WordPress issues are addressed as soon as possible.
- Can you assist with website migrations or transferring my WordPress site to a new host?
While we don’t offer migration services for transferring WordPress sites to other hosting providers, we specialize in seamlessly transferring websites from other providers to our hosting services.
If you’re looking to move your site to a more reliable and secure hosting environment, we can assist you with a smooth transition to our hosting infrastructure.
- Do you provide support for custom themes and plugins, or is it limited to standard ones?
We provide support for both standard and custom themes and plugins.
Our team of experts is well-versed in handling a wide range of WordPress configurations, including customizations.
Whether you’re using off-the-shelf solutions or have tailored your themes and plugins to suit your specific needs, we’re here to assist you in resolving issues, ensuring compatibility, and optimising their performance.
- Can you assist with performance optimisation to make my website load faster?
Absolutely, we specialise in performance optimisation to enhance the loading speed and overall efficiency of your website.
Our services include fine-tuning various aspects of your WordPress site, such as image optimisation, code cleanup, leveraging browser caching, and implementing content delivery networks (CDNs).
By addressing these factors and more, we aim to significantly improve your website’s speed, resulting in a smoother user experience and better search engine rankings.
- Is there a limit to the number of support requests I can make within a certain time frame?
No, there is no limit to the number of support requests you can make within a certain time frame.
We are here to assist you whenever you encounter issues or have questions about your WordPress website, and we welcome all your inquiries and requests without restrictions.
- How do you handle emergencies or critical issues that require immediate attention?
We prioritise and handle emergencies or critical issues that require immediate attention with the utmost urgency.
Our team categorises requests based on their severity, ensuring that high-priority issues, such as a website being down, are our top priority.
Rest assured that in such cases, we take swift action to diagnose and resolve the problem promptly to minimizse any disruption to your online presence.
- Are your support services available 24/7, or do you have specific business hours?
Yes, our support services are available 24/7.
You can submit a support request at any time, and our dedicated team will promptly begin working on resolving your issue or addressing your inquiry, ensuring that you receive assistance whenever you need it, day or night.
- Can I cancel my subscription or service agreement at any time, and what is the process for doing so?
Yes, you can cancel your subscription or service agreement at any time, and we aim to make the process straightforward and hassle-free.
You can easily cancel your service through your account on my.aussiewebguard.com.au.
We will guide you through the necessary steps, and once the cancellation is confirmed, your subscription or service agreement will be terminated according to the terms and conditions outlined in your agreement with us.
We do not impose long-term commitments, and your satisfaction remains our priority, whether you choose to continue or cancel our services.
